1st Line Support Engineer

As our 1st Line Support Engineer, you will report to the SOC Manager and will provide support for security products including firewalls, VPN and intrusion detection as a part of our busy SOC.
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Orange Cyberdefense is a specialist cyber security services and solutions company and we are currently seeking an ambitious and driven 1st Line Support Engineer to join our team in Maidstone, Kent.

As our 1st Line Support Engineer, you will report to the SOC Manager and will provide support for security products including firewalls, VPN and intrusion detection as a part of our busy Secure Operations Centre. You will be capable of working under pressure, possess excellent customer service and communication skills, and have a logical, methodical approach to troubleshooting.

You will ideally be an energetic and enthusiastic graduate looking to start a new career in the IT Security Industry!

You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required roughly once every two months.

Your key responsibilities as a 1st Line Support Engineer will include the following:

  • First point of call for customers raising incidents
  • Answering customer queries via telephone
  • Logging or updating tickets as quick as possible with as much accurate information
  • Logging and assessing monitoring alerts
  • Logging and assessing threat event alerts
  • Analysing and creating change specifications for simple change
  • Implementing simple change
  • Ensuring timely escalation to next level engineers or Management tier
  • Shadowing next level engineers
  • Creating and updating process documentation
  • Low level project work

You must have the following skills and experience to join us as a 1st Line Support Engineer:

  • You will possess some networking or IT knowledge, most likely from a recent degree or equivalent recognised certification such as CCNA/JNCIA
  • You must have a flexible 'can do' approach to problem resolution
  • You will ideally be familiar with Checkpoint, Juniper or Cisco firewalls
  • You will preferably have experience with F5 load balancers, Aruba wireless and/or Websense or Symantec
  • Prior experience working within a 1st Line Support role would be extremely beneficial

By joining one of the world’s leading cyber security companies, you will be offered the following:

  • An opportunity to join a forward-thinking company and a role that allows for a deeper understanding of the industry
  • Competitive salary 
  • A supportive work environment, working alongside industry experts
  • Private medical healthcare
  • Health cash plan 
  • Company pension
  • Excellent training 
  • Life insurance
  • A free annual eye test
  • Company events several times per year
  • Cycle to work scheme
  • Perkbox incentives
  • A free birthday gift!


Additional information

  • Remote status

    Temporarily remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Hermitage Court
ME16 Maidstone Directions +44 1622 723 456

Why work for us?

  • Reputable Brand

    With over 25 years in the industry, we are experts in what we do. We have an international presence and yet local teams on hand to assist our customers.

  • Career Opportunities

    We work in an ever growing, ever changing industry... who knows where a role within Orange Cyberdefense, could take you in the future? We are a rapidly growing organisation meaning that new opportunities are being created all the time!

  • Unrivalled Training

    We provide an outstanding amount of training to both our technical and non-technical employees. How do you think we
    ended up being so good at what we do! We have our very own training suite set up in our HQ, enabling vendors to provide
    ongoing training to upskill our team.

  • Excellent Benefits

    We value the time, energy and effort that our employees put into their work every single day and ensure that they are compensated with an outstanding benefits package including a company
    pension, life insurance, private health insurance, discounted gym membership and more!

  • Rewards and incentives

    We believe in rewarding our people when they make an outstanding contribution to the success of the company. We have
    various internal incentives which could see you on an all-expenses paid trip to Las Vegas or even a £1,000 tax free bonus!

  • Team Days

    We spend more time at work than we do at home and recognise the importance of having time to socialise and get to know one another!


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