2nd Line Support Engineer

As our 2nd Line Support Engineer, you will report to the SOC Manager and act as an escalation point for our first line support team in our busy Secure Operations Centre.
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Orange Cyberdefense is the the go-to security services provider for European organisations and their global affiliates and we are currently seeking an ambitious and driven 2nd Line Support Engineer to join our SOC in Maidstone, Kent.

As our 2nd Line Support Engineer, you will report to the SOC Manager and act as an escalation point for our first line support team in our busy Secure Operations Centre. You will be able to work under pressure, possess excellent customer service and communication skills, and have a logical approach to troubleshooting.

You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required once a month. You will also undertake on call duty, for which you receive additional pay.

Your key responsibilities in the SOC as a 2nd Line Support Engineer will include the following:

  • Providing second line support and escalation of helpdesk tickets
  • Managing and monitoring call queues
  • Proactive technical account management for mid-range clients, managing software life cycle, patching and upgrades for customers
  • Providing quality assurance checking
  • Ensuring all case related documentation is clear, concise and updated in the CRM system
  • Undertaking extensive training as required

You must have the following skills and experience to join us as a 2nd Line Support Engineer:

  • You must have work experience supporting at least two of the following: Checkpoint Firewall, F5, Symantec, Cisco, Fortinet, Pulse Secure, Palo Alto – you must consider yourself an expert in at least one of these
  • You must have solid understanding of networking technologies – routing, switching, LAN/WAN
  • You must have Linux based Operating Systems and application experience
  • You must have excellent communication skills, both written and verbally
  • You will ideally have a Juniper, Checkpoint, F5, Symantec or Cisco certification e.g. CCNP, CCSA, etc
  • Any experience supporting Forcepoint, Juniper, Aruba or Sourcefire would be very beneficial

By joining one of the world’s leading cyber security companies as a 2nd Line Support Engineer, you will be offered the following:

  • An opportunity to join a forward-thinking company and a role that allows for a deeper understanding of the industry
  • Competitive salary 
  • A supportive work environment, working alongside industry experts
  • Private medical healthcare with BUPA
  • Health cash plan with SimplyHealth 
  • Company pension
  • Life insurance
  • A free annual eye test
  • Company events several times per year
  • Work laptop and phone
  • Cycle to work scheme
  • Perkbox incentives
  • A free birthday gift!

Additional information

  • Remote status

    Temporarily remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Hermitage Court
ME16 Maidstone Directions +44 1622 723 456

Why work for us?

  • Reputable Brand

    With over 25 years in the industry, we are experts in what we do. We have an international presence and yet local teams on hand to assist our customers.

  • Career Opportunities

    We work in an ever growing, ever changing industry... who knows where a role within Orange Cyberdefense, could take you in the future? We are a rapidly growing organisation meaning that new opportunities are being created all the time!

  • Unrivalled Training

    We provide an outstanding amount of training to both our technical and non-technical employees. How do you think we
    ended up being so good at what we do! We have our very own training suite set up in our HQ, enabling vendors to provide
    ongoing training to upskill our team.

  • Excellent Benefits

    We value the time, energy and effort that our employees put into their work every single day and ensure that they are compensated with an outstanding benefits package including a company
    pension, life insurance, private health insurance, discounted gym membership and more!

  • Rewards and incentives

    We believe in rewarding our people when they make an outstanding contribution to the success of the company. We have
    various internal incentives which could see you on an all-expenses paid trip to Las Vegas or even a £1,000 tax free bonus!

  • Team Days

    We spend more time at work than we do at home and recognise the importance of having time to socialise and get to know one another!


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