Night Support Engineer

The role of the Night Support Engineer is to provide first line high level support towards security products including firewalls, VPN and intrusion detection.
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Orange Cyberdefense is a cyber security services and solutions company and we are currently seeking a Night Support Engineer to join our team in Maidstone.

The role of the Night Support Engineer is to provide first line high level support towards security products including firewalls, VPN, intrusion detection as part of managed services solutions, for customers in our busy Security Operations Centre.

The Support team operate on a split day shift system working 4 nights on followed by 4 nights off (inclusive of weekends and bank holidays), covering the hours between 9.30pm to 7.00am Monday to Friday and 7.00pm-7.00am Saturday and Sunday.

Your key responsibilities as a Night Support Engineer will include:

  • Acting as first point of call for customers raising incidents
  • Answering customer queries via telephone
  • Logging or updating tickets as quick as possible with as much accurate information
  • Logging and assessing monitoring alerts
  • Logging and assessing threat event alerts
  • Analysing and creating change specifications for simple change
  • Implementing simple change
  • Ensuring timely escalation to next level engineers or Management tier
  • Shadowing next level engineers
  • Creating and updating process documentation
  • Low level project work

To join us as a Night Support Engineer, the following qualifications and experience is required:

  • You must have excellent IT networking knowledge
  • You will be able to work as a part of a team and independently with minimal supervision
  • You will have an IT related university degree or equivalent recognised certification such as Cisco CCNA, CompTIA Security+ etc
  • You will ideally have experience working in a customer support role in an IT department
  • You must have excellent communication skills - both written and verbal
  • You will ideally have experience working with vendors such as Checkpoint, Juniper, Cisco, F5, Symantec or Aruba

By joining one of the world’s leading cyber security companies as a Night Support Engineer, you will be offered the following:

  • An opportunity to join a forward-thinking company and a role that allows for a deeper understanding of the industry
  • Competitive salary 
  • A supportive work environment, working alongside industry experts
  • Private medical healthcare with BUPA
  • Health cash plan with SimplyHealth 
  • Company pension
  • Life insurance
  • A free annual eye test
  • Company events several times per year
  • Work laptop and phone
  • Cycle to work scheme
  • Perkbox incentives
  • A free birthday gift!

This role is the perfect opportunity for someone who wants to excel within the cyber security industry!

Please send your CV now for immediate consideration.

Additional information

  • Remote status

    Temporarily remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Hermitage Court
ME16 Maidstone Directions +44 1622 723 456

Why work for us?

  • Reputable Brand

    With over 25 years in the industry, we are experts in what we do. We have an international presence and yet local teams on hand to assist our customers.

  • Career Opportunities

    We work in an ever growing, ever changing industry... who knows where a role within Orange Cyberdefense, could take you in the future? We are a rapidly growing organisation meaning that new opportunities are being created all the time!

  • Unrivalled Training

    We provide an outstanding amount of training to both our technical and non-technical employees. How do you think we
    ended up being so good at what we do! We have our very own training suite set up in our HQ, enabling vendors to provide
    ongoing training to upskill our team.

  • Excellent Benefits

    We value the time, energy and effort that our employees put into their work every single day and ensure that they are compensated with an outstanding benefits package including a company
    pension, life insurance, private health insurance, discounted gym membership and more!

  • Rewards and incentives

    We believe in rewarding our people when they make an outstanding contribution to the success of the company. We have
    various internal incentives which could see you on an all-expenses paid trip to Las Vegas or even a £1,000 tax free bonus!

  • Team Days

    We spend more time at work than we do at home and recognise the importance of having time to socialise and get to know one another!


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