1st Line Support

Accepting applications for an anticipated start date of July/August 2020
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Orange Cyberdefense is a specialist cyber security services and solutions company and we are currently seeking an ambitious and driven 1st Line Support Engineer to join our team in Maidstone, Kent.

As our 1st Line Support Engineer, you will report to the SOC Manager and will provide support for security products including firewalls, VPN and intrusion detection as a part of our busy Secure Operations Centre. You will be capable of working under pressure, possess excellent customer service and communication skills, and have a logical, methodical approach to troubleshooting.

You will ideally be an energetic and enthusiastic graduate looking to start a new career in the IT Security Industry!

You will be required to undertake shift work which include early, core, and late shifts. There is also weekend work required roughly once every two months.

Your key responsibilities will include the following:

  • Being the first point of call for customers who need to raise an incident
  • Answering customer queries via telephone and email
  • Logging and updating tickets as quick as possible, ensuring the highest accuracy at all times
  • Logging and assessing monitoring and threat event alerts
  • Ensuring timely escalation to next level engineers/management
  • Low level project work
  • Undertaking training as required

You must have the following skills and experience:

  • You will possess some networking or IT knowledge, most likely from a recent degree or equivalent recognised certification such as CCNA/JNCIA
  • You will ideally be familiar with Checkpoint, Juniper or Cisco firewalls
  • You will preferably have experience with F5 load balancers, Aruba wireless and/or Websense or Symantec
  • Prior experience working within a 1st line support role would be extremely beneficial

By joining one of the world’s leading cyber security companies, you will be offered the following:

  • An opportunity to join a fun, social and lively SOC team that are growing rapidly
  • First class training in our dedicated training suite enabling you to grow and develop exponentially
  • Company pension scheme
  • Competitive salary and generous holiday allowance
  • Private medical healthcare 
  • Life insurance
  • A free annual eye test
  • Company events several times per year

Please note, due to the current global situation and logistical challenges incurred, this role is currently on hold. Whilst you are welcome to apply, we will not be progressing with applications until later in the year. We thank you for your understanding.

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Hermitage Court
ME16 Maidstone Directions +44 1622 723 456 View page

Perks & Benefits

  • Reputable Brand

    With over 25 years in the industry, we are experts in what we do. We have an international presence and yet local teams on hand to assist our customers.

  • Career Opportunities

    We work in an ever growing, ever changing industry... who knows where a role within Orange Cyberdefense, could take you in the future? We are a rapidly growing organisation meaning that new opportunities are being created all the time!

  • Unrivalled Training

    We provide an outstanding amount of training to both our technical and non-technical employees. How do you think we
    ended up being so good at what we do! We have our very own training suite set up in our HQ, enabling vendors to provide
    ongoing training to upskill our team.

  • Excellent Benefits

    We value the time, energy and effort that our employees put into their work every single day and ensure that they are compensated with an outstanding benefits package including a company
    pension, life insurance, private health insurance, discounted gym membership and more!

  • Rewards and incentives

    We believe in rewarding our people when they make an outstanding contribution to the success of the company. We have
    various internal incentives which could see you on an all-expenses paid trip to Las Vegas or even a £1,000 tax free bonus!

  • Team Days

    We spend more time at work than we do at home and recognise the importance of having time to socialise and get to know one another!

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